There are a variety of provider responsibilities. This includes having an active superuser who oversees NC-TOPPS for the agency
Superusers are responsible for the ensuring the staff are completing and submitting on time NC-TOPPS interviews
This person is also responsible for removing NC-TOPPS access to any staff who has left the agency or are no longer in a position that requires NC-TOPPS access
QP
QPs are responsible for completing all interviews with members
Interviews are conducted face-to-face with the member
NC-TOPPS updates are conducted and submitted timely
Data Entry Users
Agencies can have designated staff who have the responsibility to enter NCTOPPS interviews into the web-based system
These staff are not typically QPs and do not conduct the NC-TOPPS interviews with the Members
If your agency does not have DEUs, then the QP is responsible for submitting NC-TOPPS interviews
If the DEU enters the NC-TOPPS into the system, the QP who conducted the interview must sign the hard copy
Data confidentiality
Confidentiality of a member’s health information is protected under North Carolina laws and federal regulations
PHI is only shared between persons with a legal right to the information
Members may have access to their NC-TOPPS information upon request