If a member transfers to a new provider agency and will continue in a service requiring NC-TOPPS
An episode completion should NOT be submitted if the member is still receiving a service that requires NC-TOPPS
The QP with the new provider should contact the MCO superuser to request NC-TOPPS be transferred
For Vaya members, e-mail nctopps@vayahealth.com, provide the ROI, the address of the provider and the name of the QP who will be responsible for submitting NC-TOPPS
The new QP will continue the current NC-TOPPS updates based on the schedule established by the previous agency