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NC-TOPPS Training
Curriculum
9 Sections
37 Lessons
Lifetime
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Section 1: Introduction
An introduction to NC-TOPPS Training
6
1.1
Training Goals
1.2
What is NC-TOPPS?
1.3
Common Terms and Acronyms
1.4
LME/MCO Responsibilities
1.5
Provider Responsibilities
1.6
Benefits of NC-TOPPS
Section 2: Becoming a User
The process of becoming a user, data user and superuser.
6
2.1
Who to Contact with NC-TOPPS Questions
2.2
Getting Started
2.3
Becoming an NC-TOPPS User – Creating a new account (Video)
2.4
Superusers
2.5
How to Become a Superuser
2.6
Managing User Preferences and User Tools (Video)
Section 3: Did you know?
3
3.1
Reminders
3.2
Consent and Confidentiality
3.3
NC-TOPPS System Access Control
Section 4: Who Gets an NC-TOPPS Interview?
8
4.1
Who gets an NC-TOPPS Interview
4.2
Residential Services Requiring NC-TOPPS
4.3
Opioid Treatment Programs
4.4
Qualifying Service Codes
4.5
Members receiving multiple services
4.6
NC-TOPPS Hierarchy
4.7
Exceptions: When NC-TOPPS is not needed
4.8
Special Circumstances for using Service Codes
Section 5: Preparing to conduct an NC-TOPPS Interview or Update
3
5.1
Timeframes you need to know
5.2
Preparing for the Interview
5.3
Important Reminders and Tips
Section 6: Submitting NC-TOPPS Interviews
5
6.1
Submitting an Initial NC-TOPPS Interview (Video)
6.2
Submitting NC-TOPPS Update Interviews (Video)
6.3
Common Name Data Service Numbers (CNDS#)
6.4
Provider Change
6.5
Episode Completion
Section 7: Available Features in the NC-TOPPS website
4
7.1
Interview Search (Video)
7.2
Available Features
7.3
Tracking NC-TOPPS Updates
7.4
Reports for gathering outcomes data
Section 8: Practice Test
2
8.1
Questions
8.2
Scenarios
Quiz
1
9.1
NC-TOPPS Test
15 Questions
Benefits of NC-TOPPS
There are a number of benefits for providers using NC-TOPPS
The individual report can help drive Child and Family Team or Adult Recovery Team discussions on progress and planning
NC-TOPPS provides supporting documentation for service requests
The dashboard provides a look at agency site and service outcomes
NC-TOPPS provides data for driving service and agency quality improvement
Data can be used to establish benchmarks for internal monitoring and network or state comparisons
Positive agency outcomes can be a good marketing tool with community stakeholders
The simple query report provides basic member and provider demographic and service information
The following items are DMH/DD/SAS benefits
Monitor outcome performance by service, provider, LME/MCO and statewide
Provides data to meet SAMHSA block grant monitoring requirements
Provides data on state mental health/substance use system performance for the public, N.C. DHHS leadership and the Legislature
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