Preparing for the Interview

NC-TOPPS interviews include a common set of items that are generally collected as part of developing and revising a MH and SUD member’s treatment plan. It is important that the QP is familiar with the interview questions prior to contacting a member. Careful preparation will increase the chances of engaging the member and completing NC-TOPPS interviews with accurate information.

What do you need to know before conducting the interview?

• NC-TOPPS interview questions can be used as a tool during a QP-member discussion to help identify areas of concern.
• Interviews for children (ages 6-11) should be conducted with the child’s parent/guardian or other adult responsible for the child’s care
• QPs should refrain from providing opinions, advice, feelings or suggestions for answers. QPs can use explanations or neutral comments to help the member understand and feel comfortable answering question
• Interviews must be submitted through the NC-TOPPS system on or before the due date