Scenarios
7-If you don’t know a member’s record number or CNDS#, what are some ways to get the number?
The CNDS # is generated in NC Tracks and the record number is provided by the MCO. Both of these can usually be found in AlphaMCS. If you can’t locate one or both, you can email nctopps@vayahealth.com for assistance. NEVER make up a number or any other piece of information pertaining to a Vaya Health member.
8-When requesting an open NC-TOPPS be transferred to you, a release of information (ROI) is required before the MCO Superusers can complete the request. What information needs to be on the ROI to be valid?
If you are asking Vaya Health to release information, then the ROI will have Vaya Health as the agency/party to release the information. If you want that information released to your agency, then your agency’s name should be listed as the receiving agency. NC-TOPPS must be specifically mentioned as the information to be released. We will not accept ROI that only have “entire record” marked.
*If you have additional questions about this, please contact your agency Privacy Director or you may contact us at nctopps@vayahealth.com